Shipping & Returns
Shipping Policy
At Kenvora, we are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated Delivery Times
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United Kingdom: 5–12 business days
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International orders: 7–20 business days
Please note that delivery times may vary depending on demand, carrier delays, customs processing, or local postal services.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery in real time.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method. Occasionally, we may offer free shipping promotions.
Return & Exchange Policy
Returns & Refunds
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order if:
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The item arrived damaged or defective
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You received the wrong item
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The product is unused and in its original condition
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds are processed back to the original payment method within a few business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our support team with photos of the item and packaging for faster assistance.
Contact Us
If you have any questions regarding shipping or returns, please contact our customer support team.